At Badger Holdings, training has always been integral to their success. However, their journey from a focus on compliance and onboarding to a culture of continuous learning is a story of innovation, determination, and strategic partnership. The South African insurance group, exemplifies how embracing the right tools and strategies can turn a functional training approach into a thriving culture of continuous learning.
By leveraging PlutoLMS, Badger Holdings is transforming their approach to Learning and Development, ensuring their employees thrive while maintaining exceptional service standards for their customers. This transformation isn’t just about implementing an LMS—it's about reimagining what learning could mean for their people and their business.
Badger Holdings, one of the leading insurance groups in South Africa, operates in a fast-paced industry where customer satisfaction is paramount. With over 700 employees across its network, Badger Holdings prides itself on delivering exceptional service to its customers while fostering a workplace culture rooted in teamwork, innovation, and growth.
Training at Badger Holdings has always been more than a checkbox exercise. In the early days, in-person training sessions were an essential part of their operations. Historically, training revolved around compliance and product knowledge. While this approach ensured employees were prepared to serve clients effectively, it lacked the depth to foster long-term professional growth.
The team realised that training, while good, was limited. Additionally, moving hundreds of employees on and off the floor for training sessions became increasingly disruptive and time-consuming.
The team took a bold step toward digital transformation by adopting an in-house LMS. However, this system, while innovative for its time, became a hindrance as the organisation scaled. It required extensive manual effort, and usability issues frustrated the experience of employees and administrators alike.
The breaking point came when the administrator who managed the platform left the company, leaving the small training team to navigate an unstable system on their own. Employees lacked opportunities for continuous learning, and the system struggled to meet the demands of the growing organisation. The team realised that their training tools, while once effective, were no longer sufficient for the company’s evolving needs.
Badger Holdings was ready to take the next step: finding a solution that could scale, support individual and organisational growth, and lay the foundation for a culture of continuous learning.
Recognising the need for change, Badger Holdings set out to find an LMS that could meet their growing demands. After a thorough evaluation of various platforms, they chose PlutoLMS for its powerful functionality, ease of use, and ability to align with their vision for L&D. Some of the critical features that the system delivered included:
With PlutoLMS, Badger Holdings felt that they had found more than a product—they gained a partner committed to their success.
The transition to PlutoLMS marked the beginning of a new chapter for Badger Holdings. The platform enabled the training team to move beyond the constraints of their previous system and embrace a dynamic approach to L&D.
Badger Holdings are starting to strike a balance between "push" and "pull" learning. Push learning covers compliance and regulatory requirements, ensuring employees remain certified and up to date with industry standards. Through pull learning, on the other hand, they are offering employees the freedom to explore courses that match their personal and professional interests.
This dual approach allows Badger Holdings employees to proactively develop skills like communication, critical thinking, and leadership.
We’re empowering our people to grow, not just do their jobs.
One of the most significant improvements with PlutoLMS is the way training can now be designed around employee feedback and input. Using feedback loops such as post-course surveys and course request forms, the L&D team now tailors training offerings to match employees’ interests and goals.
Whether they need a quick refresher or want to explore new skills - employees can easily access assigned trainings or self-enrol into interesting courses via the platform. This seamless design also helps to integrate learning into their workday, ensuring that it enhances productivity rather than disrupting it.
This employee-centered focus has also spurred innovation. The L&D team actively collaborates with employees to create new content, drawing on the expertise of internal subject matter experts. Informal trainings that take place within the different departments are turned into courses and made available on the LMS. Through these peer-led resources, they provide enhanced access to practical and highly specific internal knowledge. The L&D team are finding that employees are more likely to engage with content created by someone they know and trust within the organisation.
Our people are our greatest resource, and PlutoLMS helps us showcase and share their knowledge in ways we couldn’t before.
A little over a year after partnering with PlutoLMS, Badger Holdings has achieved remarkable outcomes. Training is no longer a function focused solely on compliance; it’s a driver of innovation, engagement, and growth.
PlutoLMS has become an integral part of Badger Holdings’ journey, proving that the right LMS can do more than deliver content—it can transform the way an organisation learns and grows. With PlutoLMS, the L&D team are achieving:
With PlutoLMS as their partner, Badger Holdings continues to innovate their L&D strategy. The platform’s scalability means they can easily adapt to future challenges, and their vision of fostering a culture of continuous learning is now becoming a reality.
Badger Holdings’ journey with PlutoLMS highlights the transformative power of the right technology. By moving beyond compliance-focused training to a culture of continuous learning, they are unlocking potential at every level of their organisation.
Whether you’re looking to streamline compliance, boost employee engagement, or foster a thriving learning culture, we have the tools and expertise to support your goals. Schedule a free demo today and discover how the right technology can revolutionise your organisation’s learning and development strategy.
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