We love our clients and place high priority on providing the best possible customer support.
Click here to connect with our AI Chatbot.
AI chat support is an appropriate choice in situations where you require real-time assistance from support with issues that are not overly complex or technical. This can be helpful for customers who need immediate help but prefer not to search through docs.
Click here to view our support documentation for self-guided support.
Support documentation can be easily accessed through our knowledge base and allows you to access the information you need at any time and take action without having to wait for support centre hours.
You can reach out to support@plutolms.com if you need assistance on how to use your LMS.
Email support is an appropriate choice in many situations, including:
Phone call support is an appropriate choice when your require help with:
Please email support@plutolms to schedule a support call.
We are dedicated to empowering its customers to master the platform through a comprehensive onboarding experience that includes tailored training designed to help clients fully optimise the platform for their unique needs. This approach ensures you can confidently customise your LMS and maximise your investment from day one.
Email support@plutolms.com to learn more.
If you require a dedicated PlutoLMS account manager, you can reach out to support@plutolms.com. This optional add-on service includes:
Email: Generally less than 8 business hours
Video Call: As booked
AI Chatbot: Instantaneously
Urgent (if you cannot access your site): As soon as we are made aware of the issue
✓ Assistance with "how to" use PlutoLMS
✓ Ensuring that any bugs on your LMS are squished
✓ Helping you with guided implementation techniques on how best to use the system
✓ Helping you connect to a 3rd party integration that is native to our system (this does not include embed codes from 3rd party sites which will require additional development)
X We do not provide support to your end-users
X We do not provide guidance on how to use 3rd party software
X We do not provide any legal advice
X We do not action items on a client's behalf, such as uploading course material or deleting users
X We do provide content design guidance and support (we have e-learning content specialists who can assist you if required)
Download the table below for examples of support scenarios and which party should be contacted in order to resolve your issue.
There is an infinite number of scenarios where scope lines get blurred, where multiple parties may need to be involved, or where you simply reach a dead-end. We know that this can be frustrating and we're here to help. While some issues will fall outside of our scope of support and area of expertise, we will do everything we can to point you in the right direction in order to help you get to the bottom of the issue.
A "user" refers to any individual who interacts with the LMS platform. This includes learners, administrators, and managers.
We offer both monthly and yearly pricing plans. You can choose the plan that best fits your needs. Opting for an annual plan will provide you with a 25% discount compared to the monthly rate.
Yes, you can upgrade, downgrade, or cancel your plan at any time. However, please note that there is a 30-day notice period required for cancellations.
If you cancel or downgrade your account, your plan will remain active until the end of your billing period.
Yes, we offer discounts for nonprofit organisations.
If you represent a nonprofit and are interested in our services, please email finance@plutolms.com for more information on how you can benefit from these discounts.
VAT is not included in the prices listed on our website. It will be added where applicable during the sign-up process.
If you have any questions about VAT or need further assistance, please email finance@plutolms.com to learn more.
Certainly! We’d be happy to provide you with a personalised demonstration of PlutoLMS.
Simply click here to schedule a time that works for you.
While full admin access to build courses and utilise all functionalities is exclusive to PlutoLMS clients, we are excited to offer you a Free PlutoLMS Experience.
You can explore the platform and experience our powerful tools and features as a learner. This includes access to explainer videos, diverse content samples, a preview of our ready-made course library, and real-time data reports.
Please click here to get started and see what PlutoLMS can offer.
No, there are no sign-up fees with PlutoLMS. Signing up is completely free of charge. You will only need to pay for your LMS subscription.
Yes, we provide training when you sign up for PlutoLMS. Our goal is to help you get started on the right foot and use PlutoLMS most effectively.
If you have any questions or need additional support, our team is here to assist you.
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