7 Questions to Ask When Reviewing Your LMS for 2025

1. Does Your LMS Support Your Organisation’s Needs and Goals?

Every organisation has its own unique goals, like boosting employee engagement, cutting training costs, or keeping staff up to date with new skills. Your LMS should help you hit these goals, not hold you back. That’s why it’s so important to check how well your LMS is working for you.

Questions to ask:

• How is our LMS helping reduce training costs?
• Does the LMS help us keep employees engaged and attract top talent?
• Can we measure the impact of our training programmes (like ROI)?
• Can the LMS grow with us if we need to add new users, features, or courses?

2. Is Your LMS Technology Keeping Pace with Industry Trends?

The world of learning and development is changing fast. From AI-powered tools to mobile-friendly platforms, there’s so much happening that can make training more effective and engaging. If your LMS isn’t keeping up, you could be missing out on big opportunities.

What's trending right now:

• AI-powered personalisation: Tools that create custom learning paths for each user.
• Gamification: Features that make learning fun by tying it to real-life rewards.
• Advanced analytics: Data that helps you see what’s working and what’s not.
• Mobile-first learning: Training that’s easy to access anytime, anywhere.
• Integrations: Systems that play well with your HR or CRM tools for a smoother experience.

Questions to ask:

• Does our LMS support micro-learning and mobile access?
• Can we use data from the LMS to improve our training programmes?
• Does the LMS integrate with other tools we already use?

3. Is Your LMS User-Friendly?

If your LMS is hard to use, people won’t use it—it’s that simple. A good LMS should make things easy for everyone, whether it’s learners logging in to complete courses or admins trying to pull reports.

What to think about:

• Learners and admins should find it easy to navigate the system.
• The LMS should allow for customisation to match your company’s branding.
• Learning should work well on mobile devices.

Questions to ask:

• Have we gathered feedback from learners and admins about their experience?
• Is the LMS intuitive for new users, or does it require lots of training?
• How quickly can we customise the LMS to match our needs?

4. What Are the Costs and ROI?

Let’s be real: budget matters. But it’s not just about how much you’re spending on your LMS—it’s about what you’re getting in return. Are you seeing the results you’re paying for?

Questions to ask:

• What’s the total cost of the LMS, including setup, training, and support?
• Are we seeing better learning outcomes, engagement, or efficiency?
• Does the pricing model still make sense for our size and needs?

5. Is Your LMS Secure and Compliant?

Data security is a big deal. Your LMS holds a lot of sensitive information, from employee details to training progress. If it’s not secure, your organisation could be at risk.

Questions to ask:

• Does the LMS meet regulations like GDPR or POPIA?
• What security measures are in place to protect our data?
• How often does the system get security updates?

6. How Good Is the Vendor’s Support and Maintenance?

Even the best LMS will need some help along the way. Whether it’s fixing an issue or learning how to use a new feature, having good support makes all the difference.

Questions to ask:

• Can we get help when we need it, and how fast is the response?
• Are there resources or training materials available for our team?
• Is support included in the price, or is it extra?

7. What Are the Signs It’s Time to Switch to a New LMS Provider?

Sometimes, it’s just time for a change. Maybe your LMS isn’t keeping up, or maybe it’s causing more headaches than it’s worth. Whatever the reason, recognising when to switch can save you a lot of time and frustration.

Questions to ask:

• Are learners disengaged or unhappy with the system?
• Do admins struggle to get things done, like pulling reports or managing users?
• Is the system outdated or incompatible with our other tools?
• Are we paying for features we don’t even use?

Conclusion

Reviewing your LMS might feel overwhelming, but asking the right questions can make the process much easier. The right LMS should help your organisation grow, keep your learners engaged, and simplify admin tasks—all while staying ahead of industry trends.

Next Steps:

• ‍Explore PlutoLMS with a demo to see how our platform can help you reach your goals in 2025 and beyond.