Frequently Asked Questions
Signing Up
No. Setup is free of charge.
If you sign up for 12 months in advance. You will save 25% (3 months free) on standard month-to-month pricing.
You can upgrade anytime on any monthly or annual plan. The subscription will just be prorated for your convenience. Should you wish to cancel, you can do so at anytime on a monthly plan (annual plans need to be seen through). There are no refunds offered as per our Terms of Service.
Yes, click here to schedule a time that suits you.
Other
No, hosting is included in our services. There is also no need for a technical team to run your site – we take care of that so that you can focus on training and your business.
Yes, we provide free email, live chat and phone call support on how to use your LMS. We’re here to help you every step of the way.
We provide the 3rd party integration, but 3rd party service fees are not included. For example, if you wish to subscribe to Zoom as a 3rd party provider, their fees are not included in ours. Zoom will bill you separately for their services.
Your Learning Management System provides you with all the tools you need in order to create and upload content yourself (free of charge).
Should you require content development and uploading, we have partners that can assist you. Email i[email protected] and we’ll be happy to assist.
The Company Plan offers 100GB of storage and the Enterprise plan offers 1000GB (1TB) storage with the option to add more capacity.
If you’re concerned about storage, we encourage the use of YouTube or Vimeo for your video hosting. Vimeo even offers privacy control so that your videos can only be viewed within your LMS and it can’t be shared externally.
Users and data on your LMS do not consume large amounts of storage at all. We have Clients with over 40,000 users and 300+ courses who remain below storage limits.
Yes, your data will be kept.
Only with permission. Please email [email protected] to learn more about our reseller agreement and licensing options.