Frequently Asked Questions
Signing Up
No. Setup is free of charge.
- Credit Card (Default recurring monthly payment method via 2Checkout)
- ACH (If requested and available in your country via GoCardless)
- EFT (Only on annual subscriptions)
Yes, we do charge in your local currency. The USD price will be converted to your local currency and fixed at the time of signup for 12 months to avoid pricing fluctuations in your local currency.
Yes, click here to get started with your 14 day free trial.
Yes, click here to schedule a time that suits you.
Yes, if you commit to a year upfront, you will get one month free.
Yes, our standard monthly plans allow you to cancel your subscription at anytime. Annual plans need to been seen through.
Services
All Pluto LMS Features (see here) are included in all plans. The above plans show additional features offered.
No, hosting is included in our services. There is also no need for a technical team to run your site – we take care of that so that you can focus on training and your business.
Yes, we provide 1 hour free live training upfront. This is an interactive session and the recording will be shared with you for your record. Thereafter, we provided unlimited email support on how to use your LMS should you have further questions. You can also access our Support Centre here to learn more about how to use Pluto LMS.
If you require a custom onboarding plan, please email info@plutolms.com.
Yes, we provide unlimited free email support on how to use your LMS. We’re here to help you every step of the way.
Phone call support can be arrange on our Enterprise plan.
If the feature request is not provided “out-the-box” on our existing feature list, we will gladly review the request and place it on our feature development road map (based on popular demand) which would benefit a number of Clients with improved service offerings.
We unfortunately do not provide custom code development projects for individual Clients, as this is not part of our software service offering.
You can view our policies here. If you signup with Pluto LMS, you accept these terms.
Yes, we offer tailored Service Level Agreements (SLA) on our Enterprise plan. If you require additional support and service demands, this can be agreed in a custom SLA. Please note that abnormal service or feature demands may alter the pricing.
We provide the 3rd party integration, but 3rd party service fees are not included. For example, if you wish to subscribe to Zoom as a 3rd party provider, their fees are not included in ours. Zoom will bill you separately for their services.
Support for setting up your 3rd party / LMS integration is provided by Pluto and we will ensure that you are setup correctly.
Please kindly note that should you experience issues within the 3rd party software itself (eg: Microsoft Azure Portal), please kindly contact the 3rd party software support team.
Your Learning Management System provides you with all the tools you need in order to create and upload content yourself (free of charge).
Should you require content development and uploading, we have partners that can assist you. Email info@plutolms.com and we’ll be happy to assist.
Other
No, we do not take a cut from your course sales. You keep 100% of your revenue. Please note that 3rd party integrated merchants such as Stripe, PayPal or PayFast may apply small transaction fees. Their websites will have more information of fees.
Try out our free calculator by clicking here →
A user is any account on your LMS which includes site managers, course instructors and members (students). Pluto LMS support staff are not counted against your user count.
A “User” is defined as the total amount of users on your site with a profile (i.e registered). This is not active users, but rather users who have information stored on the system (such as course enrolments, progress and other useful learning data). Email info@plutolms.com if you require an active user plan.
Yes, you can access the LMS through any device through a web browser and it is mobile friendly.
Yes, we do support SCORM 1.2. We are also able to sync your SCORM results with our LMS.
Yes, we do followed the Web Content Accessibility Guidelines (WCAG 2.0) available here.
Server
We have user tiers on each package which allow you to start small and only upgrade as you grow up to unlimited registered users. A registered user is a profile on your LMS (whether logging in or not)
Our standard server offerings can handle up to 1000 concurrent (simultaneous/same time) logins. In the rare event, you can add-on more RAM if you have greater demand than this. Note that users logging in at different times will not require any server upgrades.
We have a very lightweight LMS so requiring more than our standard storage offering is very unlikely unless you are uploading an excessive amount of large video files.
Option 1 (Recommended): We highly recommend hosting your video content on the likes of YouTube or Vimeo to save on storage space. Vimeo offers extensive privacy options to protect your video content so that it’s only viewable through Pluto LMS.
Option 2: We have add-on options to upgrade your server. Currently our largest server size is 3480GB.
Option 3: Use AWS S3 Buckets to host external content (Service not provided by Pluto LMS).
Feel free to checkout our security page for more information.
We have never reported less than 99% as we rely on premium 3rd party server providers. Learn more about our uptime here.